In order that the heat-carrier heating boiler and the technology of its heat-supply system provided by Changzhou Soken can bring about social benefits, achieve the satisfied result of use and ensure the safety operation of the products, Changzhou Soken makes the following promises in the fields of technical service and product quality:

In the Period of Order:
In combination with the performance and characteristics of the heat-use equipment used by users, the requirement for heat-use and the actual conditions of users, Changzhou Soken undertakes to describe the performance, characteristics and process to users, give assistance to users for selection of types, design the scheme of heat-supply for users and accept the design and manufacture of non-standard boilers.

In the Period of Installation:
Changzhou Soken would like to answer any problems warmly and provide the necessary engineering design, installation consultation and technical instruction and service free of charge to ensure that equipment can be installed successfully.

In the Period of Trial-operation:
In accordance with the needs of users, Changzhou Soken will dispatch the specialized person(s) to readjust and provide site training to operator(s) and management person free of charge. In accordance with the needs of users, the technical training of heat-carrier heating boiler shall be held periodically to train the qualified operator and management person. During the period of operation, quality tracing service shall be provided.

Changzhou Soken shall bear the responsibility for repair or replacement in the event that the following cases happen within 18 months after the date when the equipment is delivered or within 12 months from the date when the equipment is brought into commission.
(1) Damages caused by design or manufacture quality
(2) Damages caused by any reasons not determined, provided that the users obey the regulations and codes to operate the equipment.

Changzhou Soken shall provide repair and replacement with users’ cost in the event that the following cases happen.
(1) Damages caused by improper maintenance or operation by users;
(2) Damages of mechanical driving parts caused by natural wear and tear;
(3) Damages of electrical elements;
(4) Damages incurred during the process of transportation and hoisting;
(5) Damages caused by force majeure;
(6) Damages caused by unsuitable installation;
(7) Damages incurred beyond warranty of product.
In order better to serve for users and continuously to improve service quality and product quality, your valuable advice is most welcome!